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Form tabs
Use this form to set all Voice Services settings. If you are clustering several Voice Services modules, you must complete this form for each module.
Basic tab
Set default preferences about how Voice Services will handle call answering sessions on this tab.
Gateway name
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Enter the name of the Voice Services gateway. If you have several Voice Services modules clustered to one FirstClass server, name these gateways logically for easy future identification. |
Prompts folder
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Enter the full path to your Voice Services prompts folder. If the defaults were used, this will be c:\FCServer\vs\prompts.  CautionNever enter a slash at the end of this path. |
Fax station ID
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This is the name and/or phone/fax number that will appear at the top of all outgoing faxes. |
TTS Engine folder |
Enter the full path to your text-to-speech engine folder. If the defaults were used, this will be C:\FCServer\vs\ScanSoft. |
TTS engines |
Enter the number of text-to-speech engines your system is licensed for. |
TTS Volume level |
The default volume level is 5. Tests on your specific system may determine that you need higher volume (higher value) or lower volume (lower value). |
Platform |
Choose your platform configuration. |
Services
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You can have as many services as you want running against a single Voice Services. You may want to dedicate services for: login sessions Express Delivery multiple languages multiple TUIs You can add more services by clicking Add, or delete the selected row by clicking Remove. |
Service type |
ogin |
llows users to login to their FirstClass Desktop. |
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ogin prompt override If the action is Login A customized prompt will override the system default login prompt "Welcome to FirstClass call anwering". Enter the prompt name of your customized login prompt. This prompt must be in
the prompts folder. Do not include the '.wav' extention in the filename. |
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ithout requesting Mailbox If the action is Login The system will automatically detect the Mailbox number. If the Mailbox number cannot be reconciled, the user will be prompted for this information. |
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xpress Delivery |
llows FirstClass Unified Communications users to leave a quick message for another FirstClass Unified Communications user without calling the person directly. |
User interface |
hoose the TUI that will bbe used as the default for this service. |
Language |
Choose the language that will be used as the default for this service. |
Access DN |
Enter the DN that users will dial to access this service. |
Telephony codes |
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Local codes |
Country code |
Enter your local country code (1 in North America). If there is no country code entered in this field, VS will incorrectly format incoming calls. |
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Area code |
Enter your local area code. |
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Prefix code |
This is also known as the exchange code. It is the first part of the phone number, after the area code. For example, for the number 905-555-1234, the prefix code is 555. |
Dialing codes |
Outside line |
Caution Leave this field blank in T1-PRI environments. If you dial a number to access an outside line from your phone switch, enter the number. This number must be the same for local and long distance dialing. |
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Long distance code |
Enter the number used to access long distance (1 in North America). |
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Ten digit local dialing |
Select if all local calls require 10-digit dialing. |
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Start transfer
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Analog systems |
Hook-flash The Dialogic VFX 41JCT requires a hook-flash to initialize the transfer. Enter &, if you are using a Dialogic VFX41 JCT card. Pause If transfers on your PBX require a waiting period after the hookflash, enter another comma (,) for each
second wait time required. 5-second pause If transfers on your PBX require a waiting period of 5 seconds or more, enter ; for each 5-second pause. Wait for dial tone If transfers on your PBX require a dial tone before initializing the transfer, enter W. You can combine hook-flash with pause or wait for dial tone. |
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Dialogic D42/D82 PBX Integration boards |
The transfer start code depends on your PBX.
PBX |
Transfer start code |
Nortel M1 |
$KD, |
Nortel Norstar |
$KN70, |
Mitel |
&, |
Lucent Definity |
$Kk, |
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T1/E1-PRI environments |
Caution Leave this field blank in T1-PRI environments. |
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End transfer |
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Analog systems |
Some PBXs require the originating extension to remain active at the end of a transfer until the new call is processed and begins to ring. Enter a comma (,) for each second you wish the connection to remain active once the call has been transferred. |
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Dialogic D42/D82 PBX Integration boards |
The transfer end code depends on your PBX.
PBX |
Transfer end code |
Nortel M1 |
,$KD |
Nortel Norstar |
,$KR |
Mitel |
<leave blank> |
Lucent Definity |
,$Kk |
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T1/E1-PRI environments |
Caution Leave this field blank in T1-PRI environments. |
Advanced tab
[Link]SMDI & MWI tab
System defaults tab
Enable channel debug logging |
If selected, a separate log file is generated for each channel. Log files are generated for Dialogic hardware configuration and located in the FCServer\vs\LOGS folder on the Voice Services machine. The LOGS folder does not exist by default. It must be created. |
Minimum message length |
1000 milliseconds is the default. Any messages shorter than this will produce a Called, No message notification instead of a voice message. |
Internal extension length |
Enter the number of digits of your internal extension numbers. |
Name dial prefix |
When leaving a message, if the caller does not know the users extension number, he can dial this number and then spell the recipients name. This number should not be the same as the first number of any internal numbers, the system revert number, or your outside line access number. |
Trunk code |
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Dial tone on disconnect
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Some switches generate a dial tone to signal the end of a call. Select this if all messages are ending with a long dial tone. Clear this if the last second of all messages are being cut off. |
If there is no server connection |
Choose one of the following options: |
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Play message and disconnect
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When Voice Services is not connected to the server, a message will play informing all callers that the system is currently unavailable. The connection will then be terminated. |
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Play message and system revert |
A message will play informing callers that Voice Services is currently unavailable. The call will then transfer to the system revert number. |
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Do not answer calls |
Calls will not be answered.  NoteWhen Voice Services is configured with a T1 PRI interface, this option must be selected if you want the server to automatically perform an MWI audit when the gateway reconnects. |
SMDI & MWI tab
If you are running Voice Services with incoming SMDI information, fill in the SMDI tab, based on the following guidelines.
If your system is configured using Dialogic D42/D82 PBX Integration board(s), you will not have an SMDI link, but you must still fill in the SMDI tab in order to be able to set MWI.
Note
When entering COM ports on this tab, do not leave rows blank between entries. To add more rows, click Add. To remove blank rows, click anywhere in the row and then click Remove.
Note
If you have no incoming SMDI or MCI information, and you are not using Dialogic D42/D82 board(s) leave this tab untouched and complete the Dedicate ports tab.
Voice Services controls MWI |
Select if you want users MWIs activated for all new messages (voice, text, and fax) and all new calendar entries. You also need to configure your PBX to allow Voice Services to control the MWIs. See your PBX manual for more information. |
un MWI audit when reconnect to core server |
f selected, the MWI audit will run automatically when the connection between Voice Services and the server is restored. This will reset every user's MWI to the current correct state. If this option is not selected the only time the MWI audit will run is if it is run manually from the Voice Services Monitor MWI tab or if it is runn from the VS console. Note An MWI audit produces a heavy load on the SMDI link. This may result in slower call processing during the audit. Unless your configuration includes a dedicated SMDI link to be used for MWI audits only, audits
should only be run when the system usage is low. Note Do not select for systems using a Dialogic D42/D82 voice board(s). |
Enter the following for each SMDI line: |
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MD |
The Message Desk number for the SMDI connection, configured in the phone switch. Note Do not enter anything for systems using a Dialogic D42/D82 voice board(s). |
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COM Port |
The COM port you configured for this SMDI connection. Note For systems using D42/D82 voice board(s), although you do not actually configure the COM ports in your Windows machine, just begin with COM1, then COM2, etc. |
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Starting Port # |
The first port in the SMDI range. Note Do not enter anything for systems using a Dialogic D42/D82 voice board(s). |
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Baud, Bits, Parity, Stop bits |
Enter the appropriate values. This is usually 9600, 8, none, 1. Note Do not enter anything for systems using a Dialogic D42/D82 voice board(s). |
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Enable sanity |
If sanity is enabled, an invalid MWI request is sent out through the SMDI line, expecting an invalid response. If the invalid response is received, the SMDI link is working and MWI requests are being handled normally. If there is no response, Voice Services queues all MWI requests from the server until the connection is restored. Once the connection is restored, the most recent MWI request for each user is processed. Note Voice Services and the server must both be running for MWI to be set/cleared. Note Do not enable sanity for systems configured with Dialogic D42/D82 voice boards. |
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Sanity interval |
The number of seconds between each sanity check message. |
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DN Range |
The DNs served by this SMDI range. Do not enter a DN range and an OU name. Enter only one or the other. Only enter DN ranges of actual phones. Do not include virtual DNs. |
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OU name |
The OU name for this SMDI range. Use this instead of the DN range if the DN range for unique OUs on your system overlap. An example for large systems: Company A, which is an OU, has all of its numbers within the following range, but they do not have all the numbers in the range: 904-555-1234 to 904-557-9999. Company B, another OU on the same system, has numbers in the range 904-558-1234 to 904-558-9999, but they also have a small block of numbers in the range 904-555-3456 to 904-555-3999. Do not enter a DN range for these OUs. Instead, enter the OU name for each range. An example for small systems: If you use phantom DNs, create an MWI OU for users with regular DNs. Do not include users with phantom DNs in this OU. When the server sends a message to Voice Services to set the MWI for a user with a phantom OU, Voice Services will discard the request, eliminating unnecessary MWI requests. |
Dedicate ports tab
You need to dedicate incoming ports to perform specific call handling functions only if you are running Voice Services with no incoming SMDI or MCI information. You must dedicate a port for each incoming line for the Brooktrout card(s). With multiple incoming lines, you can configure hunt chains through your phone switch. You still need to dedicate all ports.
Dedicate ports as outlined below.
Note
Do not set anything on this tab if you have incoming SMDI information.
Channel |
The channel numbers correspond to the incoming lines. |
Dedicated |
Select to activate dedicated port use. If you have a incoming line that you only want to dedicate at specific times, you can clear this box when the line is not dedicated. |
Port use |
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Mailbox |
Select to dedicated this port use for direct messaging to a selected Mailbox. Since there is no SMDI information, custom greetings based on caller number and called number cannot be used. Select this option to dedicate the port to be used for a voice menu. |
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Service |
Select to dedicate this port for use as login or Express Delivery. If you select this option, you must complete the Services section of the Basic tab accordingly. |
Mailbox/ Service DN |
Enter the DN corresponding to the dedicated port. Note If this port is dedicated as Service, the DN entered in this field must be the same as the corresponding "Access DN" entered in the Services section of the Basic tab. |
CDR tab
Caution
Changes to this tab require a server restart.
Log destination |
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Do not log calls |
Choose Do not log calls to turn off call detail recording. |
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Log to server statistics file |
The outbound call detail records will be included in the FirstClass server statistics log file. The server automatically begins new log files daily.
Note This option is not recommended for large sites. |
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Log to server statistics folder |
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Log to |
Enter a path to a folder where you want the outbound call detail records logged. Since CDRs are produced by the server, this path must be on (or accessible to) the FirstClass server machine. If you have a clustered Voice Services environment, each clustered service requires a unique folder, which must be created before starting Voice Services. |
Call type to log |
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Inbound |
Logs only inbound calls. |
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Outbound |
Logs only outbound calls initiated by FirstClass Voice Services (transfers, through-dialing, call sender and call user features). |
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Both |
Includes all inbound and outbound CDRs. |
Start new log |
If CDRs are being logged to a folder, instead of the server log, choose to start new logs daily or monthly. |
Platform options tab
This tab is platform specific. Choose your telephone integration hardware platform from the following list and follow the help in that section only.
The default settings on this tab are the average best configurations. Tests on your specific system may determine that these values need to be adjusted.
Dialogic digital (T1/E1) or Dialogic analog
FAX |
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Frequency |
The default value is the standard fax tone frequency. This value can be tweaked for irregular fax machines. |
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On time |
The length of time the fax tone lasts (in milliseconds). The default value is the standard fax tone. |
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On time deviation |
The acceptable deviation above or below the length of time the fax tone lasts. |
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Maximum send speed |
The default maximum send speed is ideal for most systems. Using Faxback over noisy lines may require slower send speed. |
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Maximum receive speed |
The default minimum send speed is ideal for most systems. Receiving faxes over noisy lines may require slower receive speed. |
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Deviation |
The acceptable deviation above or below the maximum send or receive fax speed. |
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Off duration |
The length of time between fax tones (in milliseconds). The default value is for standard fax tones. |
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Off deviation |
The acceptable deviation above or below the length of time between fax tones. |
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Single tone |
Select to accept faxes immediately upon fax tone detection. If this option is selected, Off duration, and Off deviation are ignored.
Note Clear this option if you are experiencing issues with false CNG tone detection. |
T1/E1 options |
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Disable/enable B-channels at VS shutdown/startup |
Select to automatically disable all B-channels if Voice Services shuts down and to automatically enable all B-channels when Voice Services starts up. This is used primarily for overflow solutions. |
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Allocate assigned phone numbers as user DNs |
If selected, numbers assigned to the T1 line can be assigned to users as DNs. Reserve a number as the pilot number and, if required, a number as the Express Delivery number. |
ISDN PRI outdial settings |
When Voice Services performs an outbound call, the call type and plan information must be specified for the CO to process the call. The default values for Local, National, and International are ISDN PRI standards. If your system is not outdialing correctly, or not passing the correct information for outbound call processing, the administrator must communicate with the CO to determine the correct settings for the unique configuration. |
Advanced Brooktrout options
Only use this section for analog systems using Brooktrout TR114 cards.
AGC target level
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Turning off automatic gain control (AGC) has proven to cause DTMF issues and the failure of fax CNG tones during the record cycle. Values are 80 to 240 in increments of 20. (250 is the highest value, but is not an increment of 20). The default is 120. |
AGC maximum gain |
Valid values are 2, 3, 5, 7. The default value is 7. |
DTMF play-back constraint |
Valid values are 0 (none), 1 (relaxed), 2 (standard). The default is 2. Use this when getting false DTMF during message playback. |
DTMF maximum twist |
The default is 5. |
System OU tab
System zero revert DN |
This is the number you direct all callers to when they simply want to talk to a live person (usually reception). This can be any valid DN. |
Dialing permissions/ restrictions |
Enter the system default dialing restrictions. This will be the default if dialing restrictions are not entered for any organizational unit (OU). This field's default configuration is to allow no outdialing. Note These settings also apply to internal transfers. Include all long distance codes, and all pre-dialing codes (for example, 1 for North American long distance dialing, PBXs requiring an outside line access code (usually 9), etc). Restrictions begin with ! and accessible dialing strings have no prefix. Restricted and accessible dialing strings can be combined by separating them with commas. In all cases, the most exact match will be used. For example: !9 disallows all calls to numbers beginning with 9. If 9 is the outside line code for your PBX, this will disallow all calls outside of your PBX. !9,9055551234 disallows all calls to numbers
beginning with 9, but allows calls to the specific number 9055551234. !9,905,!9055554567 disallows all calls to numbers beginning with 9, but allows all calls to area code 905 except calls to the specific number 9055554567. If this field contains !0,!1,!2,!3,!4,!5,!6,!7,!88,!9 (preconfigured default) then no outdialing is permitted. If this field contains 0,1,2,3,4,5,6,7,8,9 then all dialing is unrestricted. This field should not be left blank. |
Default language |
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Telephone user interface |
Choose your default TUI. This can be overridden by OU on the Group Privileges form and by the user on the Preferences form. |
Maximum message length |
Enter the maximum allowable message length in minutes. |
Enable logon thru-dial |
Allow users to user thru-dialing from a logon session (user dials 0 and a number to call out). |
Call answer thru-dial |
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Disable |
Do not allow thru-dial for call answer sessions. |
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Enable - System permissions only |
Allow thru-dial for call answer sessions, but use dialing permissions/restrictions set on this form tab only. |
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Enable - System or known caller permissions |
Allow thru-dial for call answer sessions with the following restrictions: Known callers will be restricted by the dialing permissions/restrictions set for their primary OU Unknown callers will be restricted by the dialing permissions/restrictions set on this form tab only. Allow callers to use thru-dialing from a call answer session (caller dials 0 and a number to call out). |
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