Provisioning Systems With Direct SMDI
Contents
Basic hardware configurations
Voice Services requires one or more Dialogic VFX 41JCT cards and an SMDI message with each incoming call to accurately process calls. This document explains how to install these cards and configure them to be used with Voice Services. Throughout the installation process, keep track of all settings for future reference.
Dialogic VFX 41JCT card
The Dialogic VFX 41JCT card connects four analog phone lines to the PBX. These are the lines the actual call is transferred to in order to be processed by Voice Services. Only the pilot number is ever dialed directly. (This is how users log in.)
Each Dialogic VFX 41JCT card has four blinking red lights (corresponding to the 4 lines). When a port is busy, the corresponding red light will be lit solidly for the duration of the call. When the caller hangs up, the light will begin to blink again. If there are no lights lit on the card, the card or the lines may be malfunctioning or the machine may have lost power.
The more Dialogic VFX 41JCT cards you have (more users, more lines), the more available slots you will require on the Voice Services machine. For information on the number of ports required for your system, see the recommendations here.
SMDI line
To accurately process calls, Voice Services receives the calling and called number information, as well as the reason the call has been received from the SMDI message. If you have a large PBX (Nortel Meridian SL-100, or Nortel DMS-100) the SMDI line will have to be provisioned at your site by your telephone company technician. If you have an off-site switch (Centrex) the SMDI line will be provisioned at the CO.
The SMDI line must be an industry standard SMDI line with 10-digit CPID. Once provisioned, the incoming call information must match the following:
 Configuring the COM port in Windows
Once the SMDI line has been provisioned and the COM port selected for the card has been entered on your worksheet, configure the COM port in your Windows NT operating system on the Voice Services machine:
1 Open Ports from the Control Panel.
 COM1 and COM2 may be preconfigured in your machine.
2 Click Add to add the COM port for the Connected Systems PBXLink.
3 Choose the COM port you configured for the Connected Systems PBXLink.
4 Set Base I/O Port Address to the number you entered on your worksheet.
5 Set the IRQ to the number you entered on your worksheet.
6 Click OK to return to the Ports dialog box.
7 Click Settings and choose the options shown on the screen below:
8 Click Advanced.
9 Ensure:
� the COM port is correct (from the worksheet as above).
� The Base I/O Port Address and Interrupt Request Line (IRQ) are set to Default.
� FIFO Enabled is selected.
10 Click OK and exit, saving all changes.
Configuring the SMDI settings
Once the SMDI line has been connected, and the COM port has been configured in Windows, you have to configure the internal settings for your SMDI line.
Create a HyperTerminal file
Create a HyperTerminal file on the Voice Services machine.
1 Choose Programs > Accessories > Hyperterminal > HyperTerminal from the Start menu.
2 Enter SMDI at Enter a name for the new connection.
3 Click OK.
4 Enter the COM port number configured for the SMDI line, configured in NT, and recorded on the worksheet at Connect using.
5 Ensure the COM port baud rate, parity, etc. settings are correct. Usually SMDI lines are set for 2400, 7, E, 1, but individual lines may differ. Check with the technician who provisioned the line to ensure the correct settings.
6 Test the line by doing a call answering and a direct call. Ensure they are in the format shown in SMDI line.
7 Quit hyperterminal.
Installing the Dialogic VFX 41JCT card(s)
Insert the Dialogic VFX 42JCT card(s) into the slot(s) in the Voice Services machine as explained in the Dialogic installation manual.
Install the Dialogic 5.1.1 firmware
1 Insert the CD and begin the setup.
2 Accept the defaults throughout the licensing.
3 Select "Custom Install".
4 Select the following components:
� Drivers, firmware & configuration files
� Online documentation (optional - as this is not standard documentation you will need, you may prefer to save space by leaving it on the CD.)
� Performance counters for Win NT Performance Monitor
� Global Call API
� Continuous speech processing
5 Proceed through the software install choosing the default settings.
6 Restart your Windows machine.
7 On startup, plug-and-play systems will receive a message that new hardware has been detected.
� Click Next throughout the new hardware configuration until the system prompts you to choose a driver for the new hardware.
� Do not search for or install a driver.
� Select Disable and then End to exit the hardware configuration.
� This process will repeat for each board you installed.
Install Dialogic 5.1.1 Feature Pack 1
1 The installation of the Dialogic 5.1.1 FP1 is a basic software install. Insert the CD and accept the defaults to install the software. You can choose to install the Dialogic documentation on the machine, or leave it on the CD. As this is not standard documentation you will need, you may prefer to save space by leaving it on the CD.
2 Restart your Windows machine.
Configure the VFX 41JCT LS using the Dialogic Configuration Manager (DCM)
Fax resource boards configure automatically, therefore no extra configuration is required.
You will see a screen similar to the following (this configuration includes two Dialogic VFX 41JCT LS fax resources boards:
 9 Start the boards by clicking the start icon:
  WarningAny change to the DCM requires a restart of Voice Services and the Voice Services machine to ensure that the firmware is correctly updated.
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