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Computer system requirements
Minimum system requirements for the FirstClass server, Internet Services and the FirstClass client can be found at www.firstclass.com/products/SysReq/. We suggest you run Voice Services on a dedicated machine.
Telephony hardware requirements
From the following table, find your PBX type and then go to the corresponding section below to determine your telephony hardware requirements:
PBX and SMDI
Ensure you have the following hardware installed before installing and configuring Voice Services:
PBX
Voice Services works with the following PBXs:
� Nortel Meridian 1
� Nortel Norstar
� Lucent Definity
� Mitel SX-50, SX-200, and SX-2000.
Connected Systems PBXLinks
The Connected Systems PBXLink provides Voice Services with SMDI information. There are five types of Connected Systems PBXLinks that can be used with Voice Services. See the table below to determine which Connected Systems PBXLink works with your PBX.
 NoteIf you have a Centrex system, or another direct analog switching system (SL-100, DMS-100) with a direct incoming SMDI line, you do not require a Connected Systems PBXLink. Go to Direct incoming SMDI.
Digital line
For the Connected Systems PBXLink to link your incoming calls to Voice Services, you need a digital line.
Dialogic VFX 41JCT card
� VFX 41JCT LS Analog/Fax board.
� Currently supported using SMDI only.
NoteThese boards do not require a fax resource board, and do not require a CTBus cable to connect them together.
Voice Services is designed to work with Dialogic VFX 41JCT analog cards (PCI). Before beginning installation, make sure your machine has the correct number of PCI slots.
Use the chart below to determine the number of Dialogic VFX 41JCT cards you require, based on the number of users on your system.
NoteUse the following guidelines as rough estimates only. Your specific requirements will depend on your telephone usage during peak times. Be sure to make allowances for busier phone systems. For example, a sales office will most likely receive more calls than a typical accounting office, and will therefore require more ports.
Analog lines
If you are using a Nortel Meridian 1 or a Lucent Definity PBX, you need four analog lines for each Dialogic VFX41 card installed. These lines link your VFX41 card(s) to your PBX. (One VFX41 card contains 4 ports, each requiring an analog line.)
Direct incoming SMDI
Ensure you have the following hardware installed before installing and configuring Voice Services:
Phone system
Voice Services works with the following systems:
� Centrex with a direct incoming SMDI line
� Nortel Meridian SL-100 with a direct incoming SMDI line
� Nortel Meridian DMS-100 with a direct incoming SMDI line.
Connected Systems PBXLink
You do not require any type of Connected Systems PBXLink for this configuration since the SMDI information is sent direct from the switch.
Dialogic VFX41 card
Voice Services is designed to work with Dialogic VFX 41JCT analog cards (PCI). Before beginning installation, make sure your machine has the correct number of PCI slots.
Based on call volume, determine the number of ports required. This will be the number of incoming lines you have from the switch. You can dedicate ports for call answering (including voice menus), FirstClass Mailbox logins, and Express Delivery.
Each VFX41 card contains four ports and can therefore handle one to four lines.
Analog lines
All of your incoming lines must be analog lines to connect directly to the Dialogic VFX41 card(s).
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