 Verifying VS connectivity
Calling VS to check for connectivity
The first step in verifying your hardware install is to call Voice Services. Attempt both a call answer and a login session.
If you are able to connect for a login session, but not a call answer session, check the server console. If there is a 1003 error (username or password error), there is a problem with the Call Answer voice password. To fix this, open the Call Answer User Information form and ensure there is a numeric password in the Voice Password field on the User Information form. Then open the Callans.fc settings file to ensure the same numeric password is saved on this form.
If both the login and call answer tests fail, or if you receive a message that there is no connection to the server, check the Voice Services Monitor.
Voice Services Monitor
On startup, the status on the Voice Services Monitor should be green (this may take a few seconds).
The Voice Services status on the Server Monitor will be green as well if Voice Services is active and connected to the server.
If the status on either monitor remains black, verify all Voice Services hardware and software configurations as explained below.
Verify hardware install
[Link]Analog configurations
Verify hardware install - Analog configuration only
Faxinit
1 Check to ensure faxinit is running or configured to run on startup.
In Windows NT Control Panel, double-click Services. You will see one of the following:
Fax
 or
 The Startup status must be Automatic. The Status may or may not be Started. If faxinit is not set to start automatically, you will have to reconfigure the Brooktrout card(s) and restart Voice Services.
2 Check the file c:\bfax\faxinit.log to check that the low level Brooktrout driver started. The file should look similar to the following:
 In this example, there were two PCI TR114 Brooktrout cards with 4 ports detected on each. The total ports found was 8.
Ensure that all Brooktrout ports were detected without error on startup. If all ports were not detected, look at the Brooktrout cards in the back of the Voice Services machine. Each card should have four blinking red lights. If all the lights are not blinking there has been an error in the configuration, or there may be a hardware conflict.
NT Test
If you are unable to determine the root of a configuration problem, you may wish to run NT Test.
 NoteIf you run NT Test, you will have to reinstall the Brooktrout drivers and reconfigure all Brooktout settings.
1 Run NT Test from the NT Test diskette shipped with the Brooktrout cards to check for hardware conflicts.
If there is no information displayed, there is probably a hardware conflict.
2 Reinstall the Brooktrout cards and the Brooktrout software (try using different IRQ and DMA settings).
3 Shut down and restart Voice Services.
Verify hardware install - Dialogic D42/D82 voice board configurations only
Check the Dialogic Configuration Manager to ensure the Dialogic voice and fax boards are running. If they are, you will see something like the following:
 To verify the status of each voice and fax channel, choose Debug > Display channel status on the Voice Services console. Click here for other console options.
Verify hardware install - TI/E1 configuration only
Check the Dialogic Configuration Manager to ensure the Dialogic voice and fax boards are running. If they are, you will see something like the following:
 When the boards are running, there is a green icon next to each and the System Service Status is Running.
If the Dialogic boards are installed and configured correctly and they are running, run ISDIAG.
ISDIAG is a diagnostics tool that was installed when you ran the Dialogic setup that is used to troubleshoot ISDN connectivity.
If the T1 line is not plugged in, you will see something like this:
 If the T1 line is connected and there is D-channel connectivity, you will see something like the following:
 If the T1 line is connected, but there is no D-channel connectivity, the top row on the right side will show the following:
 For full documentation about ISDIAG, see the Dialogic documentation you installed during the Dialogic setup.
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