Outbound call detail recording
Outbound calls made using Voice Services functionality (transfers, system reverts, call sender, or through dial) can be logged for billing or reporting purposes. Since the generated log file is an ASCII file in tab delimitted format, it can be imported and incorporated into many proprietary telephone billing systems with only minimal development work.
The outbound call detail log will be written to the location specified on the Call Logging tab of the Voice Services Administration form.
The outbound call detail log contains the following information (the numbers on the example correspond to the numbered section below):
1 The call detail record type. This will always be OUTBOUND on outbound call detail reports.
2 The FirstClass Client ID.
3 The FirstClass User ID.
4 The user's name.
5 The user's DN.
6 The user's primary organizational unit ID.
7 The outbound phone number called by the user.
8 The phone number the call originated from (i.e. the number that called the user).
9 The inbound port number. If this information is unavailable, it will be 0.
10 The outbound port number. If this information is unavailable, it will be 0.
11 The phone number used to make the outbound call. This field is only applicable on digital systems which have lines configured specifically for outbound dialing.
12 The Voice Services gateway name identifying which clustered Voice Service was used. If you are not using clustered Voice Services, this will be the voice gateway name.
13 The outgoing call style. This is how your system handles call transfers. The possible values are:
• Extended
• Transferred.
14 The reason code, or function used to generate the outgoing call. Possible values are:
• Call sender
• Greeting transfer
• System revert
• Through dial
• Voice menu transfer.
15 The call type. Voice Services currently supports Direct Dialed calls only.
16 The date and time of the outbound call.
17 The duration of the call. This value cannot be tracked for configurations involving Brooktrout TR114 analog voice cards.
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