Form tabs
Use this form to set all Voice Services settings. If you are clustering several Voice Services modules, you must complete this form for each module.
General tab
Set default preferences about how Voice Services will handle call answering sessions on this tab.
Voice Services account name
Enter the name of the Voice Services account. If you have several Voice Services modules clustered to one FirstClass server, name these gateways logically for easy future identification.
Voice Services prompts folder
Enter the full path to your Voice Services prompts folder. If the defaults were used, this will be c:\FCServer\vs\prompts. Never enter another slash at the end of this path.
Fax station ID
This is the name and/or phone/fax number that will appear at the top of all outgoing faxes.
Default system language
Choose your default system language from the dropdown menu.
Voicemail interface
Choose your default voicemail interface. This can be overridden for OUs and users can override Voicemail interface settings in their preferences.
Login prompt override
A customized prompt will override the system default login prompt "Welcome to FirstClass call anwering".
Enter the prompt name of your customized login prompt. This prompt must be in the prompts folder.
without requesting mailbox
prompt. This prompt must be in the prompts folder.
Remove trailing dial tone
Some switches generate a dial tone to signal the end of a call.
Select this if all messages are ending with a long dial tone.
Clear this if the last second of all messages are being cut off.
Local calls require area code
Select if all local calls require 10-digit dialing.
Minimum message length
1000 milliseconds is the default. Any messages shorter than this will produce a Called, No message notification instead of a voice message.
If there is no server connection
Choose one of the following options:
• Play message
When Voice Services is not connected to the server, a message will play informing all callers that the system is currently unavailable. The connection will then be terminated.
• Play message and system revert
A message will play informing callers that Voice Services is currently unavailable. The call will then transfer to the system revert number.
• Do not answer calls
Calls will not be answered.
Note
When Voice Services is configured with a T1 PRI interface, this option must be selected if you want the server to automatically perform an MWI audit when the gateway reconnects.
Call Logging tab
Use this tab to configure how outbound call information is logged. See information about call detail recording (CDR).
Choose Do not log calls to turn off outbound call detail recording.
If you choose Log to server log, the outbound call detail records will be in the FirstClass server log file. The server automatically begins new log files daily.
Note
This option is not recommended for large sites.
If you choose Log to:, enter a path to a folder where you want the outbound call detail records logged. Since CDRs are produced by the server, this path must be on (or accessible to) the server machine.
If CDRs are being logged to a folder, instead of the server log, choose to start new logs daily or monthly.
Numbers tab
Use this tab to designate functionality to specific system numbers to be used by your PBX and Voice Services.
Voice Services DN
The number you dial to access Voice Services (the pilot number).
Note
If you leave this field blank, Voice Services will not function properly and calls may not be answered.
If you receive a call from an unknown number, this is the "From" number that will be displayed on the message.
When Voice Services is configured with a T1 PRI interface, you can assign more than one Voice Services DN. Enter each number, separated by commas.
Express Delivery DN
The DN for Express Delivery. You must specify a number in this field if you want to use the Express Delivery option.
Express Delivery allows FirstClass Unified Communications users to leave a quick message for another FirstClass Unified Communications user without calling the person directly.
System revert DN
This is the number you direct all callers to when they simply want to talk to a live person (usually reception). This can be any valid DN.
Internal extension length
Enter the number of digits of your internal extension numbers.
Name dial prefix
When leaving a message, if the caller does not know the user’s extension number, he can dial this number and then spell the recipient’s name. This number should not be the same as the first number of any internal numbers, the system revert number, or your outside line access number.
Local country code
Enter your local country code (1 in North America).
Local area code
Enter your local area code.
Trunk code
Enter the number displayed by the switch for a blocked CLID (the trunk code). When Voice Services receives this as CLID, it either displays the Voice Services DN, if filled in, or Unknown Number.
Local outside line code
 CautionLeave this field blank in T1-PRI environments.
If you dial a number to access an outside line from your phone switch, enter the number.
Transfer start code
Analog systems
• Hook-flash (!)
The Brooktrout TR 114 requires a hook-flash to initialize the transfer. Enter ! if you are using a TR 114 Brooktrout card.
• Pause (,)
If transfers on your PBX require a waiting period after the hookflash, enter a comma (,) for each second wait time required.
• 5-second pause (;)
If transfers on your PBX require a waiting period of 5 seconds or more, enter ; for each 5-second pause.
• Wait for dial tone (W)
If transfers on your PBX require a dial tone before initializing the transfer, enter W.
You can combine hook-flash with pause or wait for dial tone.
Dialogic D42/D82 PBX Integration boards
The transfer start code depends on your PBX.
PBX Enter this in Transfer start code
Nortel M1 $KD,
Nortel Norstar $KN70,
T1/E1-PRI environments
CautionLeave this field blank in T1-PRI environments.
Transfer end code
Analog systems
Some PBXs require the originating extension to remain active at the end of a transfer until the new call is processed and begins to ring. Enter a comma (,) for each second you wish the connection to remain active once the call has been transferred.
Dialogic D42/D82 PBX Integration boards
The transfer end code depends on your PBX.
PBX Enter this in Transfer end code
Nortel M1 ,$KD
Nortel Norstar ,$KR
T1/E1-PRI environments
CautionLeave this field blank in T1-PRI environments.
Default dialing restrictions
Enter the system default dialing restrictions. This will be the default if dialing restrictions are not entered for any organizational unit (OU). This field is preconfigured to allow no outdialing.
Note
These settings also apply to internal transfers.
Include all long distance codes, and all pre-dialing codes (for example, 1 for North American long distance dialing, PBXs requiring an outside line access code (usually 9), etc).
Restrictions begin with ! and accessible dialing strings have no prefix.
Restricted and accessible dialing strings can be combined by separating them with commas. In all cases, the most exact match will be used. For example:
• !9 disallows all calls to numbers beginning with 9. If 9 is the outside line code for your PBX, this will disallow all calls outside of your PBX.
• !9,9055551234 disallows all calls to numbers beginning with 9, but allows calls to the specific number 9055551234.
• !9,905,!9055554567 disallows all calls to numbers beginning with 9, but allows all calls to area code 905 except calls to the specific number 9055554567.
If this field contains !0,!1,!2,!3,!4,!5,!6,!7,!8,!9 (preconfigured default) then no outdialing is permitted. If this field contains 0,1,2,3,4,5,6,7,8,9 then all dialing is unrestricted.
This field should not be left blank.
SMDI tab
If you are running Voice Services with incoming SMDI information, fill in the SMDI tab, based on these guidelines.
If your system is configured using Dialogic D42/D82 PBX Integration board(s), you will not have an SMDI link, but you must still fill in the SMDI tab in order to be able to set MWI.
Note
When entering COM ports on this tab, do not leave rows blank between entries. To add more rows, click Add. To remove blank rows, click anywhere in the row and then click Remove.
Note
If you have no incoming SMDI or MCI information, and you are not using Dialogic D42/D82 board(s) leave this tab untouched and complete the Ports tab.
Allow Voice Services to control MWI
Select if you want users’ MWIs activated for all new messages (voice, text, and fax) and all new calendar entries. You also need to configure your PBX to allow Voice Services to control the MWIs. See your PBX manual for more information.
Run MWI audit when reconnect to core server
If selected, the MWI audit will run automatically when the connection between Voice Services and the server is restored. This will reset every user's MWI to the current correct state.
If this option is not selected the only time the MWI audit will run is if it is run manually from the Voice Services Monitor MWI tab or if it is run from the VS console.
Note
An MWI audit produces a heavy load on the SMDI link. This may result in slower call processing during the audit. Unless your configuration includes a dedicated SMDI link to be used for MWI audits only, audits should only be run when the system usage is low.
Note
Do not select for systems using a Dialogic D42/D82 voice board(s).
Enter the following information for each SMDI line:
MD
The Message Desk number for the SMDI connection, configured in the phone switch.
Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
COM Port
The COM port you configured for this SMDI connection.
Note
For systems using D42/D82 voice board(s), although you do not actually configure the COM ports in your Windows machine, just begin with COM1, then COM2, etc.
Starting Port #
The first port in the SMDI range.
Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
Baud, Bits, Parity, Stop bits
Enter the appropriate values. This is usually 9600, 8, none, 1.
Note
Do not enter anything for systems using a Dialogic D42/D82 voice board(s).
Enable sanity
If sanity is enabled, an invalid MWI request is sent out through the SMDI line, expecting an invalid response. If the invalid response is received, the SMDI link is working and MWI requests are being handled normally. If there is no response, Voice Services queues all MWI requests from the server until the connection is restored. Once the connection is restored, the most recent MWI request for each user is processed.
Note
Voice Services and the server must both be running for MWI to be set/cleared.
Note
Do not enable sanity for systems configured with Dialogic D42/D82 voice boards.
Sanity interval
The number of seconds between each sanity check message.
DN Range
The DNs served by this SMDI range. Do not enter a DN range and an OU name. Enter only one or the other.
Only enter DN ranges of actual phones. Do not include phantom DNs.
OU name
The OU name for this SMDI range. Use this instead of the DN range if the DN range for unique OUs on your system overlap.
An example for large systems:
Company A, which is an OU, has all of its numbers within the following range, but they do not have all the numbers in the range:
904-555-1234 to 904-557-9999.
Company B, another OU on the same system, has numbers in the range 904-558-1234 to 904-558-9999, but they also have a small block of numbers in the range 904-555-3456 to 904-555-3999.
Do not enter a DN range for these OUs. Instead, enter the OU name for each range.
An example for small systems:
If you use phantom DNs, create an MWI OU for users with regular DNs. Do not include users with phantom DNs in this OU. When the server sends a message to Voice Services to set the MWI for a user with a phantom OU, Voice Services will discard the request, eliminating unnecessary MWI requests.
Ports tab
You need to dedicate incoming ports to perform specific call handling functions only if you are running Voice Services with no incoming SMDI or MCI information. You must dedicate a port for each incoming line for the Brooktrout card(s). With multiple incoming lines, you can configure hunt chains through your phone switch. You still need to dedicate all ports.
Dedicate ports as outlined below.
Note
Do not set anything on this tab if you have incoming SMDI information. The default value of ports is -1 to avoid confusion.
Port
Select the port number you want to dedicate to a specific feature.
You must dedicate a port for each incoming line.
Dedicated
Select to activate dedicated port use.
If you have a incoming line that you only want to dedicate at specific times, you can clear this box when the line is not dedicated.
Mailbox
Enter the DN corresponding to the dedicated port.
This field is only used if Mailbox is selected as the "Port use".
Port use
• Mailbox
Select to dedicated this port use for direct messaging to a selected Mailbox.
Since there is no SMDI information, custom greetings based on caller number and called number cannot be used.
Select this option to dedicate the port to be used for a voice menu.
• Express Delivery
Select to dedicate this port use for Express Delivery only.
• Login
Select to dedicate this port use for users to log into Voice Services. This will allow users to log in to listen to or compose messages.
Text-To-Speech tab
Text-to-speech folder
Enter the exact path to the folder where the text-to-speech engine is installed.
Licensed TTS engines
Enter the number of text-to-speech engines licensed for your system.
Volume level
The default volume level is 5. Tests on your specific system may determine that you need higher volume (higher value) or lower volume (lower value).
Advanced tab
The default settings on this tab are the average best configurations. Tests on your specific system may determine that these values need to be adjusted.
Advanced Brooktrout options
Only use this section for analog systems using a Brooktrout TR114 card(s).
Automatic gain control target level
Turning off automatic gain control (AGC) has proven to cause DTMF issues and the failure of fax CNG tones during the record cycle. Values are 80 to 240 in increments of 20. (250 is the highest value, but is not an increment of 20). The default is 120.
Automatic gain control maximum gain
Valid values are 2, 3, 5, 7. The default value is 7.
DTMF play-back constraint
Valid values are 0 (none), 1 (relaxed), 2 (standard). The default is 2. Use this when getting false DTMF during message playback.
DTMF maximum allowable twist
The default is 5.
T1/E1 options
Only use this section for digital systems using a T1-PRI interface.
Disable/enable B-channels at VS shutdown/startup
Select to automatically disable all B-channels if Voice Services shuts down and to automatically enable all B-channels when Voice Services starts up. This is used primarily for overflow solutions.
Allocate assigned T1 phone numbers as users' DNs
If selected, numbers assigned to the T1 line can be assigned to users as DNs. Reserve a number as the pilot number and, if required, a number as the Express Delivery number.
Enable channel debug logging
If selected, a separate log file is generated for each channel. Log files are generated to the FCServer\vs\LOGS folder on the Voice Services machine. The LOGS folder does not exist by default. It must be created.
See Voice Services log files for information about Voice Services logging.
ISDN PRI Outdial settings
When Voice Services performs an outbound call, the call type and plan information must be specified for the CO to process the call.
The default values for Local, National, and International are ISDN PRI standards. If your system is not outdialing correctly, or not passing the correct information for outbound call processing, the administrator must communicate with the CO to determine the correct settings for the unique configuration.
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